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Frequently Asked Questions

How do I order from your website?
It’s fun and easy to order at Eve’s Addiction. You just place items in the shopping cart and proceed to checkout through our online order form. If you are not able to order online or prefer to order by mail, fax or phone, please follow these instructions:

By phone – Please call our customer service number at 800-679-3837 or 860-767-3384 between the hours of 9:00 am to 6:00 pm EST, Monday - Friday. We will be happy to take your order personally.

By mail – If you prefer, you may create your order online, print the form, and mail it to us at Eve’s, PO Box 834, Old Saybrook, CT 06475. Please enclose credit card information, check or money order. Do not enclose cash. Checks cannot be accepted for international orders.

By Fax - You may fax your order with credit card information to 860-767-2788.

What is your return policy?
We guarantee 100% satisfaction and will accept returns on any merchandise that a customer is not satisfied with. Please see our return policy for details.

What about exchanges?
Eve’s is a mail order business and if you wish to exchange an item, you must return it to us for a refund, and then order a new item or items from our site.

How do I pay and is it safe to use my credit card?
We accept Visa, Master Card, Discover Card, and American Express for all ordering. We use the finest form of encryption using Secure Socket Layers (SSL) technology that provides for industry-standard security of online commerce. Checks and money orders can only be sent through the mail. Your credit card will not be charged until your items have been shipped from our warehouse.

What information will I receive about my order?
Shortly after placing your order online, you will receive a confirmation email with an order number. Within the next 2 days you will receive shipping confirmation by email.

What if I don’t get my order or a shipping confirmation in the standard time frame?
If you do not receive an email shortly after ordering, there may have been a problem with your credit card, or with some error in the information you entered at checkout. If you did get an Order Confirmation Number, please contact us with this number for order reprocessing. If there was a typographical error in your email address, you would not have received your Order Confirmation Number. If this is possible, please specify this in your communication with us. Email us at [email protected] with your name, order number, date of order, and daytime phone number. Call us at 860-679-3837 between the hours of 9:00 am and 6:00 pm EST, Mondy - Friday.

How are my packages shipped?
We use the US Postal Service and UPS for our shipments. We will email you a tracking number once your package is shipped. Click here for a list of countries we ship to.

How much does shipping cost??
Click here for our shipping rates.

Do you charge sales tax?
Tax laws require us to collect state sales tax from customers who reside in states where we have established offices. Because of this law, we are required to charge tax on orders shipped to the states listed below:
   • Connecticut - 6%
   • Kentucky - 6%
   • Massachusetts - 6.25%
   • New York - 4% (Depending on local municipalities, the total tax rate can be as high as 8.875%.)
   • Texas - 6.25% (Depending on local municipalities, the total tax rate can be as high as 8.25%.
   • Virginia - 4.3% (Depending on local municipalities, the total tax rate can be as high as 6%.)
   • Ohio - 5.75% (Depending on local municipalities, the total tax rate can be as high as 8%.)

How do I contact Eve’s if I should have a question?
You may contact us at [email protected] or call us at 860-679-3837 between the hours of 9:00 am and 5:00 pm EST.

Is your jewelry hallmarked with a 925 or sterling silver stamp?
Yes, we offer our customers 925 sterling silver and it is stamped, except for the items that are impossible to stamp. There are no metals in our jewelry that could cause allergic reactions.

What kind of stones are in your jewelry?
All our jewelry will have a detailed description. Our pieces will have precious and semiprecious stones and the synthetic stones will be Cubic Zirconium (CZ) that does not exist in a natural state.

What is your mission?
We at Eve’s take great pride in providing our customers with quality custom jewelry that is exciting to wear or give as a gift. We are proud of our products, and will do anything within reason to keep our customers satisfied through our excellent customer service. We value your patronage, and welcome your questions and input.

How do I care for my Sterling Silver Gifts and Jewelry Pieces?
No problem. Please visit our education page that explains the caring of your fine Sterling Silver as well as information about silver.