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Return & Exchange Policy
Returns & Exchanges within 60 days for any reason!
Except engraved, personalized, photo, monogram, name and initial, chocolate, and clearance items.
Eve's Addiction.com wants you to be a happy customer. We want you to be completely satisfied with the jewelry that you receive from us. We do understand that you may not like your purchase for some reason. You may return or exchange your jewelry within 60 days of purchase if you are not satisfied with it. The jewelry must be returned in its original condition for a refund or exchange. Engraved items, personalized items and clearance sale items are not returnable or exchangeable. To return jewelry to Eve's Addiction, please follow the steps below.
1. For an exchange, indicate on the invoice what you wish to exchange the jewelry for. Your account will be credited for the amount of the returned jewelry, and then charged for the replacement item. Be sure to include the jewelry item name, number, and price. It is very important to include your daytime phone number in case we have to contact you. In order to receive a refund or exchange, the jewelry must not show signs of damage, wear or alteration.
2. Please indicate a reason for your return on the invoice that was included with the shipment of jewelry. Your feedback is very important to us!
3. Place all the original packaging in the return box, including your jewelry item, box, pouch, any free gift or EveBucks, and a copy of the invoice.
4. Write the word EXCHANGE or RETURN on the outside of the package, to indicate the type of processing. (see examples below) You may return or exchange any item except "Final Clearance" items or custom engraved items for any reason, within 60 days of your purchase. We do not require an RMA number for returns or exchanges.
5. YOU MUST SHIP TO US VIA THE US POSTAL SERVICE TO OUR P.O. BOX. We will only accept returns & exchanges that are sent to our PO box. We recommend using Delivery Confirmation to track the delivery status of your package and you must apply postage to the returned package.
6. Once your jewelry return is received, it will be processed within 10 business days. Eve's Addiction.com will not be responsible for loss or damage of return shipments. A credit will be issued to your original method of payment within 15 business days of receiving your returned jewelry item. Once the adjustment has been made to your credit card account, you will receive an email confirming that transaction.
7. If your purchase entitled you to free shipping based on the total of your order, and your returns drop the total of your order below the threshold that allowed you to have free shipping, we will charge you for the shipping cost of the original order.
8. If your purchase entitled you to a free gift based on the total of your order, and your returns drop the total of your order below the free gift threshold, we ask that you return the gift. If you would like to keep the gift, we would charge you the value of the gift, which is stated on our free gift offer.
If you need to return or exchange jewelry, please address the package to:
P.O. Box 834
Old Saybrook, CT 06475
Please see our Return Policy FAQ or call us at 800-679-EVES (3837) or email us at [email protected] with any questions or concerns that you might have.
We always enjoy hearing from you!