To track your order, please visit our website and click
the "Track Your Order" link.
The website will ask for your order number, email address and
billing zip/postal code. Once that is entered, you may check the
status throughout the day. Please note that if your order has not
been shipped yet, there will be no tracking number.
Our standard shipping time frame is 1-3 business days from the day
you purchased your order. We do, however, have multiple Custom Made
products that have a longer processing time and can take 3-15 days
until the order is shipped. Please see the Items page for further
details. We do also offer a Rush Shipping fee on select items, which
will guarantee shipment within 24 hours. Orders placed 1PM EST,
Monday through Friday, will leave our warehouse same day. Orders
after 1PM EST and it will leave the next business day.
You can see a full list of the countries we ship to at the following
link: Free Shipping.
We're sorry you do not yet have your package. If your package was
confirmed delivered but you do not have it, you should contact your
mail carrier and see if they have information regarding your package.
Please also contact your neighbors to see if there's any possibility
the package was mis-delivered to them. If they have no additional
information, you will need to report the package as being
lost/stolen. This report can be filed online at the following
links, based on your shipping method.
Unfortunately, we are only able to honor one discount per order.
To apply the discount you are inquiring about, please follow the link
provided within the email. The link will redirect you to our website
and the discount will automatically be applied to your order.
When you view our products, you will notice two prices. The crossed-out
price on the left is the original price with no discount applied.
The price on the right in bold is the new price after your discount
is applied. A price breakdown will be provided before the order is
processed and will show the original price of the item with the total
discount amount listed underneath. Please note that we are only able
to honor one discount per order. We apologize for any inconvenience.
Please fill out your order information below starting with the desired
new engraving or personalization for your order on the first line
followed by the requested order information. We will contact our
warehouse with your request and reach out to you once we speak with
them to let you know if there are any issues making the change. Thank
you!
Please fill out your order information below starting with the
corrected shipping address on the first line followed by the requested
order information. We will change the shipping address on the order
as long as it is not already in process/on its way. We will reach out
to you once we speak to our warehouse and let you know if there are
any issues making the change. Thank you!
Please fill out your order information below starting with the
desired new product for your order on the first line followed by the
requested order information. We will contact our warehouse with your
request and reach out to you once we speak with them to let you know
if there are any issues making the change. Thank you!
Please fill out your order information below starting with the
desired shipping method on the first line followed by the requested
order information. We will contact our warehouse with your request
and reach out to you once we speak with them to let you know if there
are any issues making the change. If the shipping method is higher
in price than your previous shipping method, we will contact you for
a form of payment. Thank you!
Thank you for reaching out and allowing us the opportunity to investigate and remedy
these concerns. Please provide information on the issue with your order on the first
line along with the requested order information.
We will thoroughly investigate this situation and will get back to you as soon as
possible with our findings and in regard to your requested resolution. Thank you
again for contacting us and rest assured, we will get back to you as soon as we
have more information.
