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Return Policy FAQ:
Q. What do I ship my return back in?
A. It is best to send your return back in the box you received but you can also use a bubble or padded envelope. *Please note: Please do not send anything loose in an envelope. Paper envelopes will rip during postal processing. We are not responsible for envelopes received without product.
Q. Can I return my package Return to Sender?
A. Return to Sender is NOT an authorized return method. Any shipping charges incurred will be at customers expense. Packages must be returned prepaid; we do not accept COD deliveries. We recommend that you use insured parcel post or priority mail for return shipment.
Q. How long do I have to Return or Exchange an item?
A. If you are not satisfied with your purchase, you can return most items in their original and unworn condition within 60 days for a refund or exchange. (Shipping and handling fees are not refunded). Please note that we must RECEIVE your return within 60 days of your original sales date. Items must be returned in their original condition including gift boxes and velvet pouches.
Q. Can any items not be returned?
A. Yes. Engraved, personalized, photo, monogram, name and initial, and clearance items are not returnable or exchangeable.
Q. How long will my return or exchange take?
A. Refunds are processed within 10 business days of Eves Addiction receiving the return or exchange.
Q. Can I exchange or return engraved merchandise?
A. Once engraved, merchandise is ineligible for returns or exchanges. Our engravers do their best to ensure all finished products are high-quality, but if for some reason your jewelry has been damaged or you are unsatisfied with it, please contact us to determine return eligibility - 800.679.EVES (3837).
Q. Do you have an actual store I can come visit?
A. No, We are only an online jewelry store. If you would like to return or exchange an item you must send it back in the mail.
Q: Do I have to return the free gift?
A: The free gift is based on the total of your order. If your return drops below the total required minimum, you are no longer entitled to a free gift. If you decide to keep the gift, you will be charged the value of the gift.
Q. I paid for gift wrapping but now I want to return/exchange the item. Do you refund gift wrapping charges?
A. No we do not refund the cost of gift wrapping the item.
Q. Its been over 60 days. Can I send back my item for a refund or exchange?
A. Items returned after 60 days from date purchased may not be accepted unless authorized. If the order is shipped back to you and you choose to reject that returned shipment, Eves Addiction reserves the right to deny chargeback, liquidate merchandise, and charge for additional incurred shipping. Returns that are accepted past the allowed time will only be eligible for exchange.
Q. How do I return an item?
A. Item may be returned via USPS mail. We will only accept returns & exchanges that are sent to our PO box. The item must be securely packed and sent back with account information and instructions on how to process the return or exchange. Please note we are NOT responsible for any returns that are lost or damaged in transit. We highly suggest using delivery confirmation for any return packages. You must apply postage to the returned package.
Q. Do I have to pay shipping for my return?
A. Yes, customers are responsible for the cost of shipping items back to Eves Addiction. If your item is received defective or broken then please call customer service about a return or exchange.
Q. What if I lost my invoice / return exchange form?
A. Please call customer service so that we can email you an invoice. Print out the invoice and you can use that to send back your return/exchange.
Q. What if my exchange has a price difference?
A. If your exchange is priced lower than the original item ordered, we will refund that difference to you in your original form of payment. If your exchange is priced higher than the original item ordered, you must include a form of payment (credit card number & expiration date, check, or money order) for the price difference.
Q. How will I know when my exchange item has been shipped?
A. Once your exchange request has been completed an email will be sent to your email address on file.
Q. How will my refund be issued?
A. Your refund will be issued in the form of payment you originally submitted for the purchase.
Q. I used a gift card and a credit card for my purchase how will I be refunded?
A. The gift card will take priority in all refunds issued. Any additional amount over the original gift card amount will be issued back to the original form of payment.
Q. Why was I refunded minus shipping?
A. Any orders that are sent out with free shipping and are returned for a refund and/or exchange are subject to shipping and exchange adjustments. If your order total drops below the threshold for free shipping you will be charged the correct amount for the shipping level you received with your order total.
Q. I returned multiple items from different orders. Why dont my refunds show up all together?
A. Your returns from differing orders are processed separately, as each one of them has a different order number. As your refunds are processed you will see them reflected on your card statements.
Q. Why hasnt my refund been reflected on my (bank, credit card, etc.) account?
A. Most refunds take 48 to 72 business hours to show up on your account. However, some cards, depending on the bank, can take 1 to 2 billing cycles to be reflected. Check with your card company to be sure they have received the refund.
Q. What does the extended 1 year warranty cover?
A. The 1 year extended warranty will cover defects in workmanship or the materials. This plan will also cover problems associated with normal wear and tear of your jewelry. This warranty includes the following services: inspection, cleaning and refurbishing 2 times throughout the warranty; sizing; repair of missing stones; clasp repair or replacement; chain repair or replacement; earring back and post repair or replacement.
Q. What is not covered by the warranty?
A. Jewelry that is damaged due to excessive wear or abuse will not be covered by this plan; Jewelry repairs performed by any other jeweler will void this warranty; Jewelry that has been cleaned with abrasive or ultrasonic cleansers will not be covered by this plan; This plan does not cover theft, loss, abuse or accidental damage; return shipping is not covered by this plan.